Privacy Policy

1. Introduction

ZyanLabs ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect when you visit our website or use our services, how we use it, and your rights in relation to it.

By using our website, you agree to the collection and use of information as described in this policy.

2. Information We Collect

We may collect the following types of information:

• Contact information — name and email address submitted through our contact form or live chat.
• Enquiry details — service interest, budget range, and message content you voluntarily provide.
• Usage data — standard server logs including IP address, browser type, pages visited, and time of access. This data is aggregated and not linked to individuals.
• Chat data — messages exchanged via our live chat widget, stored to provide support continuity.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide the services you request.
• Communicate updates relevant to your project or engagement.
• Improve our website and service offerings.
• Maintain records for business and legal compliance purposes.

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Data Storage and Security

Your data is stored securely on servers we operate. We use industry-standard measures to protect against unauthorised access, alteration, disclosure, or destruction of your information. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

5. Cookies

Our website uses a minimal session token stored in your browser's localStorage to maintain your chat session identity across visits. This is not a tracking cookie and contains no personally identifiable information. We do not use third-party advertising or analytics cookies.

6. Third-Party Services

We use the following third-party services that may process data on our behalf:

• Zoho Mail — for processing contact form submissions via email.
• Google Fonts — for loading the Poppins typeface. Google may log your IP when the font files are requested.

7. Your Rights

You have the right to:

• Request access to the personal data we hold about you.
• Request correction or deletion of your data.
• Withdraw consent for communications at any time.

To exercise any of these rights, contact us at info@zyanlabs.com.

8. Data Retention

We retain contact enquiry and chat data for up to 24 months from the date of collection, or as long as necessary to fulfil the purpose for which it was collected. You may request deletion at any time.

9. Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal data from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our website after changes constitutes acceptance of the revised policy.

11. Contact

If you have any questions about this Privacy Policy, please contact us at info@zyanlabs.com.